YWiii Expeditions Terms and Conditions
Introduction
YWiii Expeditions is a tour operator dedicated to offering authentic and unforgettable experiences in Portugal. By using our services, you agree to the terms and conditions outlined below, which govern your experience with us.
Bookings and Payments
Bookings can be made directly through our website or affiliated partners.
Payments can be made via credit cards, debit cards, or other available online payment methods.
By making a booking, the customer confirms that the information provided is correct and truthful. Any changes or cancellations must follow the policies described below.
Cancellation Policy
Rescheduling: We offer the possibility to reschedule your tour at no additional cost to any available date within one year of the original booking.
Cancellation with more than 15 days’ notice: A 100% refund will be issued, minus any administrative or payment processing fees.
Cancellation with less than 15 days and up to 48 hours’ notice: The amount paid will be refunded in the form of a credit, valid for use within one year.
Cancellation with less than 48 hours’ notice or “No-show”: The amount will not be refundable, except in extraordinary cases, subject to our review.
Changes and Force Majeure
In case of unforeseen events that prevent the provision of services (e.g., natural disasters, pandemics, or government orders), YWiii Expeditions reserves the right to modify or cancel the services, with a refund or credit to the customer.
The company commits to notifying the customer as soon as possible in case of changes.
Liability
YWiii Expeditions makes every effort to ensure that the experiences offered match their descriptions, but cannot guarantee weather conditions, unforeseen delays, or other circumstances beyond the company’s control.
The safety of our customers is our top priority. However, by booking a tour with us, you agree to assume the reasonable risks associated with tourism activities and release YWiii Expeditions from any liability for damages, accidents, or personal losses that may occur during the services, except in cases of proven negligence on our part.
Website Use and Intellectual Property
The content on our website (texts, images, graphics, logos) is the exclusive property of YWiii Expeditions and is protected by copyright laws. Copying, distributing, or modifying any part of this content without our prior written permission is prohibited.
Privacy
We respect our customers’ privacy and ensure that personal data provided during the booking process is kept secure and used solely for the purposes related to the contracted service. Please refer to our Privacy Policy for more details.
Contact Information
For any questions or support needs, please contact us via:
Email: [email protected]
Phone: +351 934 667 661
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Data Controller